Get help with package tracking, delivery notifications, account access, billing, or Proof of Delivery workflows.
Email [email protected] with the app version, device and operating-system version, what you expected, and the steps that led to the problem.
Never send passwords, verification codes, API keys, payment-card details, or unrelated personal data. Only include shipment information when it is necessary and you are authorized to share it.
Subscription and billing changes are handled securely in the Provanza web app. Sign in with the same account, then open Settings → Billing.
You can export package data or permanently delete your account inside the app. If you cannot access the app, use the account-deletion page to request help.
