Service scope
Provanza is a B2B SaaS for teams that need to request, organize, and download proof-of-delivery evidence.
The dashboard is in launch preparation. Access may remain closed or limited until the service is publicly available.
Accounts, workspaces, and acceptable use
- Users must provide accurate information, protect credentials, and control who accesses their workspace.
- Workspace administrators are responsible for managing members, invitations, and roles.
- Provanza must not be used for unlawful, fraudulent, abusive, unauthorized scraping, or rights-infringing activity.
- Customers must have a legitimate basis to submit, store, or use tracking numbers, postal codes, and shipment-related documents.
Proof-of-delivery limitations
Availability, format, and accuracy of delivery evidence partly depend on carrier systems and user-provided data. Provanza is not the carrier of record and does not guarantee that every shipment has an official document available.
Customers remain responsible for deciding whether evidence is sufficient for tax, contractual, audit, dispute, or customer-support purposes.
Plans, payments, and taxes
Provanza may offer a free plan and paid plans with monthly limits. Public prices are shown excluding VAT unless stated otherwise. Taxes and invoices are applied according to Spanish/EU tax rules and the configured billing provider.
Stripe handles checkout, payments, customer portal, invoices, and card information. Plan changes, cancellations, prorations, and renewals apply according to the current commercial configuration.
Availability and support
The service may evolve, change features, or be temporarily unavailable because of maintenance, incidents, third-party limits, or causes outside Provanza's reasonable control.
The launch support and contact channel is [email protected]. Plan-level response times or SLAs are not published unless expressly stated.
Ownership, data, and confidentiality
Customers keep their business data and shipment-related documents. Provanza keeps its rights in the software, brand, design, documentation, and service know-how.
Both parties should handle confidential information with reasonable care and in line with applicable law.
Governing law and jurisdiction
These terms are governed by Spanish law. Unless mandatory law provides otherwise, the parties submit to the competent Spanish courts. For contractual questions, contact [email protected].